Frequently asked questions about our Mexican products and purchasing process

Are tortillas made with nixtamal (cooked corn dough)?

Yes

What does nixtamalizacion means?

It is the process by which corn grains, water and lime are cooked together to form the nixtamal, which is later on ground in a nixtamal mill. The result is a nixtamalized dough used to elaborate tortilla, tamales, etc. This process has been used in Mexico for more than 2000 years.

What is the difference between nixtamal tortillas and corn flour tortillas?

Nixtamal tortillas are made out of corn grains, but are is first cooked with lime. Then, the mix is let stand for a night, washed in the morning and ground to form the nixtamal tortillas dough. It is a much elaborated handmade process.

Corn tortillas are made of processed corn and then just mixed with water to form the dough.

The result is that the nixtamal tortillas show a better flavour, are more resistant, and present richer nutritional qualities.

Are they gluten free?

Yes. All of our products are suitable for people intolerant to gluten (tortillas, tamales and de la Reina products).

Are they vegan?

Yes.

How are tortillas heated?

Using a pan:
Heat the pan for two to three minutes to the highest temperature. Once it is hot, you may add oil or butter. Place the tortillas for ten or fifteen seconds in the plan. Do not press them! Flip them for one to three times. They should inflate a bit. Place them on a cloth to maintain the heat and serve them.
In the microwave:
Even if it is not recommended, you may use the microwave. Place between 5 to 10 tortillas in a fine piece of cloth. Heat them for 90 to 120 second to a maximum power.

How are tortillas preserved?

Once opened, use a zip lock bag and refrigerate them. Consume them within the next two days.

Can tortillas be frozen?

Yes. To defrost them, place them in the refrigerator for 24 hours.

Do you ship to the whole Spanish territory?

Yes. We ship to Spain and Europe through an external company. Delivering times may vary depending on the country.

Are minimum order quantities applied?

No. You may order any quantity you wish.

Is there any minimum order quantity to enjoy free shipping?

Yes. In Madrid (within the M-50) and Barcelona (within the B-20)

Shipments delivered in Madrid within the M-50 and Barcelona within B-20 are free with a minimum order of 30 euros. We deliver products within the next business day (from Monday to Friday). We do not deliver on public holidays, Saturdays and Sundays.

Except for Madrid and Barcelona, we use an external delivery company and delivery times may vary depending on the city. In the Spanish territory, estimated times of delivery are from 2 to 3 working days (no deliveries are made in public holidays, Saturdays and Sundays). Prices vary depending on the weight.

Shipment prices withing the Spanish Peninsula:

From 1 to 4 kg	From 4 to 9 kg	From 9 to 14 kg	From 14 to 19 kg	From 19 to 24 kg
7,38 €	9,63 €	14,10 €	18,36 €	22,17 €

For shipments to the rest of the European Union, delivery times vary depending on the destination. Aproximately, shipments will take from 4 to 7 working days (deliveries will not be made on public holidays, Saturdays and Sundays).

If you want more information on delivery prices, please contact this e-mail:
reynamex@gmail.com

Deliveries will not be made on public holidays, Saturdays and Sundays

Why are there irregularities in tortillas´ thickness?

Tortillas do not always have a regular thickness, although we try to make them even by weighting samples regularly. Normally, tortillas will vary on +- 2 grames.

Why do some tortillas show black/brown stains?

Black stains are the result of nixtmalizacion process, which darkens the corn.

Can you freeze tortillas once the pack is opened?

If you are not using all of them, you may freeze them.

Why do some tortillas present bulges?

These are small pieces of corn or air bags in our tortillas. It is something completely normal.

Why does the dough look cracked?

Dough is directly packed from the mill. Before cooking it, you may knead and dampen it.

What is the recommended way to defrost dough and tortillas?

You should defrost them in the fridge for 24 hours before cooking them. Once the dough is defrosted, you should add a bit of water and knead it so it gets flexible and creamy.

Can tamales be defrosted? If so, what is the recommended way?

You should defrost them in the fridge for 24 hours.

What differentiates us

LA REINA DE LAS TORTILLAS

We have been the leading company in fresh 100% corn tortillas in Spain since 2008. We make 4 months shelf life yellow and white corn tortillas in three different sizes, all of them with the "traditional nixtamalization" method that makes us so special in Europe. Our catalogue of “Mexican Artisan Gastronomy” also includes tamales filled with 5 different typical dishes: mole (spiced chicken meat from the region of Puebla) cochinita pibil (pork meat with spices from the Yucatan peninsula), pork in green sauce, tinga (chicken meat with a mild tomato sauce from the central region of Mexico) and La Reina´s latest creation: vegan vegetable tamales, again, all of them using our precious 100% nixtamal corn dough with more than 7 months shelf life. We also have these same traditional dishes in beautiful jars, ready to serve and even to give away. We also offer other mexican products such as: green and red sauce, spices, beans, mole pasta and much more ... We have an important variety of chilies, both fresh and packaged. And for desserts we have at your disposal: chocolate, fruit, marzipan, miguelitos, etc ... To accompany meals we have soft drinks and fruit drinks. We invite you to know and savor the true Mexican artisan gastronomy. La Reina de las Tortillas, a little piece of Mexico in Europe.

91-206-96-99 OFFICE

New telephone service: Monday to Friday 10:00am to 2:00pm. New Madrid Store Hours: Monday to Friday 8:00am to 16:00pm. Saturdays 10:00am to 14:00pm.
Avenida de Cordoba 21, Nave 4, Ground floor (next to the gym), c.p. 28026, Madrid Spain.
reynamex@gmail.com (Tel. 91-311-81-43 Store)

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Avenida de Cordoba 21, Nave 4, Planta baja - 28026, Madrid (Spain)

reynamex@gmail.com

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Frequently asked questions about our Mexican products and purchasing process

Are tortillas made with nixtamal (cooked corn dough)?

What does nixtamalizacion means?

What is the difference between nixtamal tortillas and corn flour tortillas?

Are they gluten free?

Are they vegan?

How are tortillas heated?

How are tortillas preserved?

Can tortillas be frozen?

Do you ship to the whole Spanish territory?

Are minimum order quantities applied?

Is there any minimum order quantity to enjoy free shipping?

Why are there irregularities in tortillas´ thickness?

Why do some tortillas show black/brown stains?

Can you freeze tortillas once the pack is opened?

Why do some tortillas present bulges?

Why does the dough look cracked?

What is the recommended way to defrost dough and tortillas?

Can tamales be defrosted? If so, what is the recommended way?

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